Refund policy

CRANKY'S PERFORMANCE Returns and Refund Policy

At CRANKY'S PERFORMANCE, we are committed to ensuring customer satisfaction. We are happy to assist customers who wish to return or exchange goods purchased from our store under the following conditions:

General Return Conditions

  • Timeframe: All items must be returned within 30 days of receiving the product.
  • Condition: Items must be in saleable condition and include all original packaging.
  • Proof of Purchase: Proof of purchase is required for all returns and exchanges.
  • Original Purchaser: Returns will only be accepted from the original purchaser of the item.

Refunds and Exchanges

  • Refunds will be handled on a case-by-case basis due to the varying nature of our products.
  • Exchanges for other goods are available.
  • Positive identification may be required.

Non-Returnable Items

You do not have the right to return a product under the following circumstances:

  • You changed your mind or longer want the item.
  • You ordered the wrong product.
  • You found the product cheaper elsewhere.
  • The product was sold as a clearance or reduced item.
  • The product was damaged due to misuse.
  • The product developed problems due to wear and tear.

Return Methods

  • Returns are made at your risk and cost when your return is because you decided you have purchased the wrong product because it doesn't fit.
  • Returns are made via our postage paid return label when your return is because the received product was incorrectly supplied, damaged by the carrier, or defective in another way.

Warranty Claims

  • Please contact us before attempting to return goods for warranty claims. Warranty terms may vary between items.
  • We strive to process warranty claims quickly to minimize inconvenience, but delays may occur in some cases.
  • Some items may need to be shipped to suppliers for inspection. In such cases, customers may be subject to repair and freight charges.
  • Where possible, we will provide advice over the phone or perform simple repairs locally to avoid delays and additional charges.

Additional Information

  • Pricing and GST: The prices displayed on our website do not include GST, nor do the postage or delivery charges. Shipping and handling rates are calculated based on your location and the size/weight of your order.
  • Accuracy of Information: We make every effort to ensure that product descriptions on our website are accurate. However, inaccuracies may occur. Product depictions are for illustration purposes only and may not exactly represent the item.
  • Price Changes: Prices are subject to change due to supplier updates or currency fluctuations. We reserve the right to update prices at any time without prior notice.

If you have any questions about our returns policy or need assistance with a return or warranty claim, please contact our team for support.